Please note that this website is not intended for children and we do not knowingly collect data relating to children.
The Company is the controller and is responsible for your personal data.
Full name of legal entity:
KLAIM Holdings Limited
Dubai - JLT Cluster F - Indigo Icon Tower 3404
It is important that the personal data we hold about you is accurate and up-to-date. Therefore, please inform us promptly if your personal data changes during your relationship with us.
Personal data, or personal information, refers to any information that can directly or indirectly identify an individual. It excludes data where the identity has been removed such as anonymous data.
We may collect, use, store, and transfer various types of personal data about you which we have categorized as follows:
If you fail to provide Personal Data
In situations where we are required by law, or have a contractual obligation to collect personal data from you, and you fail to provide the requested data, we may be unable to fulfill the contract we have or are trying to enter into with you. For example, if we need necessary information to provide you with goods or services, we may have to cancel a product or service you have with us. However, if such a situation arises, we will notify you accordingly.
We use different methods to collect data from and about you including through:
We will only use your personal data when permitted by law. The most common circumstances under which we use your personal data are as follows:
In general, we do not rely on your consent as a legal basis for processing your personal data. However, we will seek your consent before sending you direct marketing communications from third parties via email or text message. You have the right to withdraw consent for marketing purposes at any time by contacting us.
Purposes for which we will use your Personal Data
In the table, we have provided a description of how we intend to use your personal data along with the legal bases on which we rely for each purpose. We have also indicated our Legitimate Interests where applicable.
Please note that we may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. If you require further details regarding the specific legal ground we rely on for processing your personal data when multiple grounds are mentioned in the table below, please reach out to us.
Type of data
Lawful basis for processing including basis of Legitimate Interest
To register you as a new customer.
Performance of a contract with you.
To process and deliver your order including:
To manage our relationship with you which will include:
To enable you to participate in a prize draw, competition or complete a survey.
To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
Necessary for our Legitimate Interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
Necessary for our Legitimate Interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
To make suggestions and recommendations to you about goods or services that may be of interest to you.
Necessary for our Legitimate Interests (to develop our products/services and grow our business).
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
In order to provide you with relevant products, services, and offers, We may analyse your Identity, Contact, Technical, Usage and Profile Data to understand your preferences and interests. This is how we determine which products, services and offers are likely to be of interest to you ( referred to as marketing).You will receive marketing communications from us if you have requested information from us or purchased from us and you have not opted out of receiving that marketing.
We will obtain your explicit opt-in consent before sharing your personal data with any third party for marketing purposes.
You may have the option that we or third parties cease sending you marketing messages at any time by contacting us or the third party directly.
Change of purpose
We will only use your personal data for the purposes for which it was initially collected, unless we reasonably consider that we need to use it for another purpose that is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where it is required or permitted by law.
We may share your personal data with the following parties for the purposes outlined in the table set out in the “Purposes for which we will use your Personal Data” section:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes, and only permit them to process your personal data for specified purposes and all in accordance with our instructions.
We do not transfer your personal data outside the UAE
Whenever we transfer your personal data out of the UAE, we ensure that it receives a similar degree of protection by ensuring at least one of the following safeguards is implemented:
Please feel free to contact us if you would like further information about the specific mechanism we use when transferring your personal data out of the UAE.
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are bound by confidentiality obligations.
However, it is important to note that no transmission of data over the internet is guaranteed to be completely secure. It may be possible for unauthorized third parties to intercept or access transmissions or private communications unlawfully. While we strive to protect your personal data, we cannot ensure or warrant the security of any personal data you transmit to us. Any such transmission is done at your own risk. If you believe that the security of your interaction with us has been compromised, please contact us.
We have established procedures to deal with any suspected personal data breaches, and where legally required, we will notify you and the applicable regulatory authority of such breaches.
How long will my personal data be used?
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for an extended period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the quantity, nature, and sensitivity of the personal data, the potential risk of harm associated with unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and any applicable legal, regulatory, tax, accounting, or other requirements.
In some circumstances, you can request the deletion of your data: see Your Legal Rights at section 9 below for further information.
In some circumstances, we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this anonymized information indefinitely without further notice to you.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not ordinarily have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to expedite our response.
Time limit to respond
We make every effort to respond to all legitimate requests within one month. Occasionally it could take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our operations to enable us to provide you with the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our Legitimate Interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). If you would like further information on how we assess our Legitimate Interests against any potential impact on you in respect of specific activities, please contact us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.